Refund and Cancellation Policy

Last updated: 2026-07-22

Try before you pay

Bumbi has a permanent free plan, so you can evaluate the product for as long as you like before paying anything. No card is required to sign up.

Cancelling

• You can cancel your subscription at any time from Settings.
• Cancellation stops the next renewal; your paid features stay active until the end of the period you already paid for, then your workspace moves to the free plan.
• Cancelling does not delete your data or your account.

Upgrades and downgrades

• Upgrading mid-cycle is prorated: you pay only the difference for the remaining time.
• Downgrades take effect at the next renewal.

Refunds

If Bumbi did not work as promised, tell us. Within 3 days of your first paid purchase you can request a full refund through the support option in your dashboard. After that window, and for renewals, payments are generally non-refundable, but we review every request individually and will always refund charges caused by our error (such as a double charge).

Approved refunds are returned to the original payment method and can take several business days to appear, depending on your bank.

Purchased add-on capacity

One-time capacity add-ons (for example extra storage) are consumable and non-refundable once used; unused add-ons within 3 days of purchase are refundable on request.

Products bought from a creator

This policy covers your Bumbi subscription and add-ons. It does not cover products that a creator sells through their own webinar. For those purchases the creator is the seller and sets their own refund terms; if you bought a creator's product and want a refund, contact that creator. Creators can refund a recent sale during its clearing window, after which any refund is handled directly between the creator and the buyer. Bumbi is not the seller of creators' products and does not control their refund decisions.